Shipping policy

1. Order Processing & Dispatch
All orders are processed and dispatched within 1 to 3 business days to minimise waiting time and ensure prompt delivery. Weekends and public holidays are excluded from standard business days and will not be counted towards processing timelines.

2. International Shipping & Delivery Timeline
Our standard international shipping service delivers parcels within 7–14 business days on average. The actual delivery period may vary slightly depending on remote delivery areas and local logistics conditions. Customers with urgent delivery needs can select the expedited shipping option at checkout for a faster transit experience.

3. Shipping Fee Calculation & Transparent Pricing
Shipping fees are calculated in real time based on the total weight of your order and your specific delivery address. The final and exact shipping cost will be fully displayed on the checkout page before payment confirmation. We guarantee transparent pricing with zero hidden fees or unexpected additional charges.

4. Customs Duties & Import Taxes
All international cross-border shipments may be subject to local customs duties, GST and other official import taxes. All relevant charges are determined and levied solely by the local customs authorities. These import fees are the full responsibility of the parcel recipient. We recommend all customers checking the latest local import policies and tax regulations before placing orders to avoid unplanned extra costs.

5. Packaging & Shipping Protection
We utilise high-strength, shock-resistant and durable packaging materials for all orders, which effectively protects products from extrusion, collision and damage during long-distance international transit. For high-value orders, optional shipping insurance is available at checkout. The insurance covers parcel loss and in-transit damage, providing comprehensive protection for your purchases.

6. Delivery Inspection & After-Sales Support
Please inspect the outer packaging and product condition carefully immediately after receiving your parcel. If you discover packaging damage, leakage, severe deformation or product breakage, please take clear photographic evidence, refuse parcel signing, and contact our customer support team without delay. If manufacturing defects or product quality issues are found after signing for the parcel, please notify our support team and submit valid evidence within 48 hours of delivery confirmation. Our team will verify the problem promptly and provide appropriate solutions including product returns, exchanges and compensation services.

7. Customer Assistance
Our professional customer support team is available around the clock to answer your questions and resolve issues related to shipping fees, logistics tracking, customs clearance, delivery delays and after-sales services. Please feel free to contact us whenever you need support, and we will provide timely and effective assistance.
Thank you for choosing our store! We continuously optimise our cross-border logistics systems and services to deliver a faster, safer and more worry-free shopping experience for all international customers.